Volkswagen Southtowne
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Volkswagen Southtowne
11000 S 290 W
South Jordan, UT 84095
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| Services: |
Auto Dealers: Cars, Trucks & Vans
Auto Dealers: Used Cars, Trucks & Vans
Car & Auto Parts, Accessories & Supplies
Car & Auto Repair, Maintenance & Service
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| Ratings & Reviews of Volkswagen Southtowne |
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Worste dealership in Utah
Do not buy a car from Volkswagon Southtowne. They are manipulative liars and forced us into a car deal. My husband and I traded in our sedan with volkswagon southtowne and bought an suv with them. It was the biggest mistake of our lives! They did not meet their advertisement on the suv. The car was an all wheel drive but they advertised it a 4 wheel drive. When we asked about it, they said its the same thing. They kept us there the first night for 6 hours. We came to an agreement on the loan amount but they kept leaving and coming back with an even higher loan amount. Our fog lamp was broken and the cd player was broken with a cd stuck inside of it in which my husband managed to get out. On the "We Owe" they said they will replace the radio of up to $225 dollars. James Reid in the finance department gave us verbal consent that the fog lamp will be replaced. When we went in to replace it he claimed he never told us that. They are manipulative, dishonest and will do anything it takes to sqeeze any kind of money out of you. They called us a week later saying that they need proof of residency. I told them that I was in the ER in salt lake and my husband was at work in salt lake and we lived in orem so I couldn't get it even if I wanted to. James reid didn't even care and said that he would send someone down to pick it up because they need it now. How am i supposed to give proof of residency to them when i am at an ER in salt lake and I live in orem? Like im supposed to drop everything for them so they can just find something else to bother me about? Two weeks later, they called to tell me that my payoff amount was incorrect. The payoff amount in which they came up with. I owed $325 dollars. They ended up not fixing our cd player or our fog lamp and credited the money they would've spent on those things towards the difference of the pay off amount. They also paid my bank the trade in balance three weeks later so I had a past due fee because apparantley I still owed the car that I traded in. They are the most worste dealership in Utah.
(truth_hurts, 07/09/2009)
Reviewed on Local.com
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WORST EXPERIENCE EVER!
Please do not buy or lease a car from them! They lied to me and tried to force me into a car deal. They had taken the key to my trade-in to "appraise" it but then would not return my keys to me. They had kept it over night!! I didn't sign any lease or financing paperwork so they said at that point I had to buy something from them. They didn't car what car but I had to pick something from them. I had to call the police for advice on how to get my vehicle back and they said to go down there and tell them to give it back or the police would come and get it then. They said I owed compensation for their time so they would release it to me if I paid them $350. I left a check to get my keys back and then stopped payment on the check. I thought the nightmare was over until a letter came in the mail saying they were going to send me to collections. I was threatened by the general manager they would be out to get me and ruin my credit. I had to get an attorney involved that advised that they couldn't harm my credit over an illegitimate charge. It was an idle threat. I wound up going all the way to Vegas to get my VW and would NEVER ever refer someone to them. I have bought several vehicles over the years and would never expect to go through such a horrible experience. They were completely awful and out to rip people off. Their business ethics are inhuman. I would happily refer Larry H. Miller Subaru though. (We bought for my Father there.) They were amazing and were a breath of fresh air in comparison to the hell South Towne put me through.
(truth_hurts, 07/09/2009)
Reviewed on Local.com
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